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Source:E-mail

Source:E-mail

📧 Indexing E-Mail Content and Attachments

  • 🌐 E-Mail Servers
    You should set up a connection using the methods described on this page.

  • 📂 File Types
    Formats such as *.PST, *.OST, *.MSG, or *.EML require no action.
    E-mails and their attachments are processed automatically.

Setting An E-Mail Server Connection

Conditions for Connection

  1. A valid email account and information

    1. If E-mail server is not listed, you can add an E-mail server that supports IMAP or POP3 with Other option.

  2. You can restrict emails to be discovered from fields such as date range and content. You must determine before you start.

  3. “EWS” service must be activated for On-Prem Exchange servers. Sample access: https://mail.company.com/ews/exchange.asmx

  4. Many accounts can be discovered simultaneously for Exchange (If that option is selected, it must be on a user with permissions.)

 

Select the necessary server (There may be extra questions according to selected server.) If the server is not in the list, you can can connect with IMAP or POP3 by selecting Other option.

GEODI also discovers mail attachments. Discovery scope can be restricted just to include mail attachments. Procedures like OCR and Face Recognition can be applied on mail attachments also.

Mails can be used for search also. In Enterprise Search Projects, users can select See only your own emails option in settings.

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Bulk Mail Discovery (Exchange Server)

In GEODI, you can index the e-mails of all users with an authorized user that can access others' e-mail addresses.

Conditions for Connection

  1. Microsoft Graph API should be selected

  2. The “Include Shared Mailboxes“ option should be checked under E-mail Account Settings.

  3. Have an authorized Exchange e-mail address.

 

Actions to be Taken on Mail Management

  1. "Read and manage permissions” must be given to the authorized e-mail address defined in the e-mail addresses you want included in the scan.

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Actions to be taken on the Mail Account

  1. You need to add a new person from your account's "Contacts" tab.

  2. To add more than one person to your list, you can do this by selecting the “Import People” option from the Manage menu.

 

Bulk Mail Discovery and Remediation (Google Workspace)

For bulk discovery or data remediation in emails, you must select the Google Workspace provider after completing the configurations below. Then, enter the details of the service account you created here.

GEODI DSPM can delete, quarantine, and perform other actions on emails and email attachments.

Google Workspace Settings for Data Remediation and Bulk Discovery

Setting E-mail Visibility/Permissions by User

  • The user who logs in to GEODI can see the email if From/To/CC/BCC is included in the indexed email.

  • Otherwise, only the system administrator can see it.

  • You can get support from our technical team for implementation.

 

Troubleshooting

Be sure that the EWS service is defined for On-Prem.

Check the GEODI server’s connection to the Exchange server.

You can set manual proxy settings for e-mail connections. To use it, you must fill in the information below.

  1. Proxy Server Address

  2. Proxy User

  3. Proxy Password

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You can connect such servers using the Other option with IMAP or POP3.

  1. URL form for the server address must be checked to see if it is correct.

  2. The specified user must log in via the defined address.

  3. Permissions that must have been given to the user should be checked if this error is received at the authorized e-mail address defined for mass e-mail address scan. Source:E-mail | Actions to be Taken on Mail Management

  4. If this error is not received with the Global Admin Account, the authorizations of the defined authorized account should be checked.

  1. It should be checked that the e-mail addresses to be scanned are registered in the address book of the authorized e-mail account. Source:E-mail | Actions to be taken on Mail Account

  2. It should be checked that the authorized e-mail is defined in the e-mail addresses you want to be included in the scan is given "Read and manage permission”.

The issue is mainly related to the mail server and network. You can also restrict emails by date.

 

 

FAQ

Yes. You can connect to the EV source either via the IMAP/POP3 protocol or through the SQL Server database used in the background (Database Source). For details, please refer to the technical documentation of the relevant product.