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Table of Contents
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OWA plugin for On-prem Exchange is not opening for sending emails:

Tip

Conditions for ConnectionMinimum Setup requirements

  1. This

extention is

  1. extension can be installed on the Outlook Web App

or

  1. , Exchange On-Premises

/

  1. , or Exchange Online.

  2. The OWA server must access

to

  1. the GEODI server, (The mail server

and

  1. requires SSL

must be defined

  1. for GEODI

address. Make sure this address is valid from UI.

  • User name and password must be created in such that they’ll not be changed and they should not get changed. In the case of change, same procedure must be repeated.

    • Creating Manifest File

    Troubleshooting

    OWA Classifier Setup

    Separate installation method for individual users or for all users is provided for OWA/Office 365 environment.

    Web Service Address: No matter which method you use, you must provide the address used to access OWA. You must add /ews/exchange.asmx at the end. If OWA has an SSL, GEODI must also work with an SSL.

    OWA Setup for Single User

    Username and password must be given. Username, if it is in the domain, should be written as domain@username, if not, should be written directly. After entering the information, "Install to Server" completes the installation for the relevant user.

    ...

    The batch installation steps are described below in the "Installation for All Users" step.

    OWA Installation for All Users

    With this process, we will be able to deploy the OWA plugin to all users defined on the Microsoft 365 Admin Center. In the installation tab in the GEODI Classifier settings, we download our xml file that we will use during installation with "Download Manifest".

    We click + in the Microsoft 365 Admin Center Organization / Add-ons section.

    On the screen that opens, click Choose File, select our downloaded xml manifest file and upload it. Classifier OWA plugin has started to be distributed to all or desired users in the institution. Depending on the number of people, the distribution process will take between 3-24 hours. In order for the plugin to serve smoothly, the OWA plugin must have access to GEODI.

    Now our classification plugin can also be used in Outlook, which we access through the browser

    1. Url)

      1. For Exchange Online GEODI Url must be public.

    2. The user name and password for the token should not be changed. Otherwise, you will have to repeat the installation.

    Creating Manifest File

    1. Create the Manifest → You can download the .xml file with “Download Manifest” button in the setup tab.

    2. Load the manifest → Use Add-In upload in Microsoft 365 Admin Center/Built-In Apps for all defined users or desired ones.

    3. After this process, the system will start distribution. Deployment may take 3-24 hours.

    ...

    Troubleshooting

    Expand
    titleOWA add-in puop-up does not show while sending an e-mail.

    1. Your policy settings may be so, change the settings

    2. For On-Prem Exchange environment: This is an issue that must be solved in Microsoft side. You should take the actions in the link below. It should work afterwards. You don’t have to re-create the manifest file.

    https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/outlook-on-send-addins?tabs=classic#install-outlook-add-ins-that-use-on-send

    View file
    nameEnablingonSenDforclassicOWA.pdf

    Expand
    titleAdd-in did not activate in OWA e-mail users.

    There may be several reasons.

    1. Is the GEODI server running?

    2. Before creating the manifest file, make sure the GEODI URL address in the UI is correct. Otherwise, repeat the installation.

    3. Microsoft OWA servers must see the GEODI server. If you are using Exchange Online, the GEODI address must be public.

    4. SSL must have been defined for the GEODI address. Be sure that SSL is defined and that it is not expired.

    Expand
    titleAdd-in stopped working!

    1. Is the GEODI server running?

    2. Is the project that is used to create the manifest file still active? If not, revert the project or re-create it. In case of re-creation, the manifest process must be repeated.

    3. Is the TokenUser and its password still valid? If not, the manifest process must be repeated.

    Expand
    titleDoes Policy changes require Manişfest to be reloaded.

    1. No, all changes applied automatically.

    2. Manifest reload is required in cases like GEODI Url or Tokenuser changes.

    Expand
    titleCan i create 2 or more manifest?

    1. Yes, It can be done for testing or other requirements. Create multiple projects and manifest files for each.