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E-mail Display According to User Authorization
Troubleshooting
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Conditions for Connection A valid email account and information If E-mail server is not listed, you can add an E-mail server that supports IMAP or POP3 with Other option.
You can restrict emails to be discovered from fields such as date range and content. You must determine before you start. “EWS” service must be activated for On-Prem Exchange servers. Sample access: https://mail.company.com/ews/exchange.asmx Many accounts can be discovered simultaneously for Exchange (If that option is selected, it must be on a user with permissions.)
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The user who logs in GEODI can see the email if From/To/CC/BCC is included in the indexed email.
Otherwise, only system administrator can see it.
You can get support from our technical team for implementation.
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Troubleshooting
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| title | Unable to connect to Exchange server |
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Be sure that EWS service is defined for On-Prem. Check GEODI server’s connection to the Exchange server. |
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| title | If GEODI server connects to E-mail server through proxy... |
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You can set manual proxy settings for e-mail connections. To use it, you must fill in the information below. | Info |
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Proxy Server Address Proxy User Proxy Password
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| title | How can i connect to a mail server that is not included in the list (Zimbra, iRedMail, etc.)? |
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You can connect such servers by using Other option with IMAP or POP3. |
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| title | "Account information cannot be verified." error appear during mail definition. |
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URL form for server address must be checked to see if it is correct. The specified user must log in via the defined address. Permissions that must have given to the user should be checked if this error is received at the authorized e-mail address that is defined for mass e-mail address scan. https://decesw.atlassian.net/wiki/spaces/geodien/pages/edit-v2/3973808372#Actions-to-be-Taken-on-Mail-Management If this error is not received with the Global Admin Account, the authorizations of the defined authorized account should be checked.
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| title | Accounts other than authorized mail account are not included in scan. |
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It should be checked that the e-mail addresses to be scanned are registered in the address book of the authorized e-mail account. https://decesw.atlassian.net/wiki/spaces/geodien/pages/edit-v2/3973808372#Actions-to-be-taken-in-Mail-Account It should be checked that the authorized e-mail is defined in the e-mail addresses you want to be included in the scan is given "Read and manage permission”.
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| title | E-mail indexing is taking too long. |
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The issue is mostly related to the mail server and network. You can also restrict emails by date. |