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Support Q

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Network Issues

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titleDo Firewall/Antivirus security rules affect the operation of Geodi and agents?
Info

Possible impact. Since GEODI works with big data, some rules in security tools during communications may slow operations or completely prevent communication. In such cases, the relevant GEODI tools should be excluded from these rules with the support of the DECE technical team.

Indexing

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titleSystem does index repair after shutdown and reboot
Info

This is normal behavior. Power outages, system hardware problems, deliberate application shutdowns, and many other issues can cause unintentional shutdowns. In this case, the index will undergo a health check at the next startup for possible damage, and any errors found will be fixed.

To speed up the process, you need to back up the index and recover from backup on startup. Recovering from backup does not cause irreversible data loss. The next time you index what has changed, the latest additions are refreshed.

Active-Passive and Active-Active configuration

Index Backup and Recovery

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titleRestoring Index Backup
Info

In the Advanced settings on the last page of the GEODI Project Wizard, the project index backup directory can be given against possible system outages. GEODI index can be used through this directory in case of possible interruptions. You can use the Index Backup and Recovery page for backup.

File Issues

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titleHow password protected and erroneous files are processed
Info

GEODI indexes only the name of password protected files. Protected files indexed in this way can be listed with the queries "status:GEODICryptedContent" or "status:GEODICryptedContentPart".

Files with errors can be queried with “status:HasScanError”

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titleWhat is "System.io Path too Long Exception" Error?
Info

Windows can access directories up to 260 characters long.After this value, “System.io Path too Long Exception“ error is received. As a solution, you can edit the path appropriately (mapping).

System

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titleHow to read GEODI Logs
Info

GEODI keeps its logs under appdata/dece/logs These logs are in CEF format and can be processed by SIEM tools.

%AppData%\Dece\Logs\GEODI\AppUsage directory contains the logs required for SIEM.

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titleUpdating GEODI
Info

GEODI checks for an update on startup and if you confirm, an update can take place. The index structure may be converted to the new version according to the features introduced in the new version. This is indicated by a warning. It is recommended to back up the old index before proceeding. GEODI must be turned off during the update.

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