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Frequently Asked Questions (FAQ)

Classification Issues

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titleCan we disable automatic classification for a specific group?
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  • Yes, with GEODI Classification Policy Manager, you can create variations based on groups, individuals, IP addresses, software (Word, Excel, etc.). It can be set to automatic only for one user group, manual only for others, or disabled for a specific user group if needed.

  • Changes in rules will take effect on clients approximately 10 minutes after modification.

  • GEODI Classifier Label/Tag Definitions

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titleCan I perform batch classification?
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  • Yes, query the target and choose “Batch Classification” from GEODI facet area. Files form Folder, FileServer and GDE(PCs) will be included. Labels will be written to the respective files or as alternate data streams (ADS).

  • GEODI Classifier Batch Classification

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titleWhat does Semantic Classification mean?
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It is the classification of files discovered in GEODI based on query results.

GEODI discovers IBAN, Credit Card and also money, document type, date or and the document type. The class secret rule may contain Money>1M TL. GEODI recognizes money with many different forms. This is a an example of semantic classification. Similarly, the class:classified may contain a rule “if a contract”. GEODI understands whether a document is a contract with AI.

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titleDoes the date of the classified documents change?
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No, GEODI classification tools preserve the file date.

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titleCan we classify files discovered with GDE on remote PCs in-place?
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If you have a Classification license for documents coming to the GEODI server through GDE, you can query and classify documents through GEODI ES, performing the classification on the source machine. The machine where the classification will take place must have our Classifier and GDE solutions installed.

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titleCan databases be classified?
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There is no concept of writing labels to databases. However, GEODI classification tools can report the classification of a database record and enable you to take action based on this report.

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titleCan internal e-mails in an organization(same domain) exluded from classifcation?
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Yes, in the GEODI Classification Management Interface, you can optionally exclude email sent by users within the same domain from classification

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titleCan Header/Footer and Watermark be multilingual?
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  • Yes. You can define multiple languages.

  • The language is chosen by machine language.

  • You can use values like usernames in these settings.

  • You can define multiple lines.

  • GEODI Classifier Label/Tag Definitions

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titleIs 'Allow Class Lowering' permitted?
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  • Depending on policies, you can allow or prohibit class lowering for all or specific sets of users.

  • You can also use the rule that prohibits giving a class below automatic classification.

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titleHow do I exclude email signatures?
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The dictionary operations used in personal data detection can be applied to email signatures.

The method of adding email signatures when sending an email can be performed. The method used for Exchange servers, please provide https://learn.microsoft.com/en-us/exchange/security-and-compliance/mail-flow-rules/disclaimers-signatures-footers-or-headersthe link.

IT and Licence Issues

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titleWhat is the format for classification log
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The result format is selected from the GEODI classification policy manager. DB, syslog, CEF pr CSV options are available.

Ypu may use a SIEM or Log Analysis Dashboard to monitor and analyse the logs.

GEODI Classifier Log Analysis Dashboard and Log Formats

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titleHow will the agents deploy?
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  • You can use ManageEngine, PDQ, SCCM or a similar tool. GEODI Classification solution automatically generates the MSI and parameters required for agent deployment. Updating of agents is automatic, checked every 2 days.

  • If a there is few machine you can manually run the MSI.

  • Agents are monitored from a panel. GEODI Agent Management Panel

GEODI Classifier Windows Client Installation

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titleCan the uninstall or deactivation of agents be prevented?
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Yes, by default, Office plugins cannot be removed or deactivated by the Windows user.

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titleDo agents strain the endpoint?
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No, the GEODI Classification and GDE (Discovery) agents are designed to impose minimal load on the endpoint/client machines.

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titleHow long does it take the policy changes take effect on the clients?
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Clients will be updated automatically and within approximately 10 minutes.

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titleCan Classification Add-ons work offline
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Yes, offline is possible for add-ons

  • The add-ons must at least once access to GEODI server to get the policies

  • Only Manual classification is possible. The automatic classification is not available.

  • Rules from the last connection are used.

  • Logs are accumulated and transferred when a connection to the server is established.

Compatibility Issues

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titleCan I use two classification solutions simultaneously?
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Yes, GEODI can adapt to the labeling scheme of an existing classification tool. This way, you can continue to use both simultaneously without additional work on the DLP side.

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titleCan classification be performed in Linux, Mac, or SharePoint environments?
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The GEODI classification solution works on Windows computers. Data discovery can be performed on Linux, MacOS, or SharePoint.

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titleCan GEODI Classifier understand documents classified with a different classification tool?
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Yes. As long as the labeling scheme is the same, it doesn't matter which tool was used for the classification. The GEODI classification tool understands the class of a previously classified file and behaves according to policy settings.

Troubleshooting

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titleIf office extensions or desktop classification is not active
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  • The client installation should be verified.

  • Cleints must access to GEODI at least once

  • The validity of the GEODI token should be checked.

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titleAutomatic Classification is not active.
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There is no access to the GEODI server, or automatic classification may be disabled in the policy settings.

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titleClassification is taking a long time.
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Automatic classification may sometimes take a long time due to network traffic, server load, and file sizes. GEODI reads the file content for auto classification. Opening with Word or Excel may also be taking long.

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titleEmail signatures are recognized as personal data
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  • This is totally normal. The signatures contain names and telnos at minimum.

  • Prepare a dictionary to exclude the signatures.

  • The same method works for header/footer information in Letterheaded Word files.

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titleClassification agents and Add-ins cannot see the GEODI server.
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  • If GEODI is closed,

  • If the GEODI port is not open

If add-ons at least once accessed the GEODI server and got the policies:

  • Only Manual classification is possible. The automatic classification is not available.

  • Rules from the last connection are used.

  • Logs are accumulated and transferred when a connection to the server is established.

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titleHow to send a large number of emails simultaneously, like Mail Merge?
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Under normal circumstances, a classification pop-up opens for each email. To prevent this in bulk emails, you just need to add the %AutoClass% expression to the email body or Word document for mail merge. The sent emails will be automatically classified without opening a pop-up.

Alternatively, you can create a separate classification policy for Outlook/OWA.

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titleClassification Agents are not updating automatically.
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The classification agents automatically check whether there is an up-to-date version on the server every two days. Access to documents.decesoftware.com should be provided for this control and automatic update process. If access is available but automatic installation is not occurring, firewall settings should also be checked.